The addition, you can also process questions that often arise with customer service. Also use remarketing within the search network (RLSA) to be more visible on broader search terms. Has the visitor returned to the website once? Then use the tools on your website as much as possible to convince him. Think of a chat function or providing the correct information on the page. You can always use a discount code to convince him or her. 3. Purchase And then the moment is there… the visitor chooses to make a purchase! This does not mean that the loot is in. In this phase it is especially important to guide the visitor for the ultimate customer experience. Doubts can still strike during the purchasing process.
The following tips can help improve this experience: Make the ordering process as simple and clean as possible. Minimize distractions and only show the most important fields. State again what the visitor gets for his money. Support this the phone number list same style with the USPs. For a senior travel agency this could be: Traveling with peers Cozy company of 15 to 20 people Lots of personal attention Physical limitations? No problem! Make sure the customer is kept informed every step of the way during the purchase. Communicate step by step what is expected of them and what they can expect from you. Delivery Congratulations! You have officially received the customer. The trust has gone to you, not the competitor. Of course, the customer has all kinds of expectations.
It is up to you to meet these expectations as much as possible. Even better: exceeding expectations! When you deliver a product, such as a trip, this often involves several steps in which information provision is very important. You always want to know where you stand when you travel. We can apply the following techniques to meet the expectations of the customer as much as possible: Send email updates when a new phase in the process has started. For example, you can give tips for the trip: A checklist for packing the luggage. Don't forget your passport! The weather forecasts. Match your clothes accordingly.